Privacy policy

Privacy Policy – Home & Hearth

Last Updated: October 18, 2026

At Home & Hearth, accessible at https://homeandhearth-store.myshopify.com/, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect the following information:

Personal Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order details, transaction status, and purchase history.
Payment Information: Payment details are processed through the payment providers available at checkout. We do not intentionally store complete payment card details on our own systems.
Technical Information: IP address, browser type, device information, and website usage data.
Communication Information: Information you provide when contacting our customer support team.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders.
Arrange shipping and delivery.
Process payments, refunds, and returns.
Send order confirmations and important order updates.
Respond to customer inquiries and provide support.
Improve our website, products, and shopping experience.
Detect fraud, prevent unauthorized transactions, and maintain website security.
Send promotional emails or marketing communications where permitted by law and your preferences.
Comply with applicable legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and support advertising and analytics.

You can manage cookies through your browser settings and, where available, our website's cookie consent controls. Disabling certain cookies may affect some website features.

4. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

Shopify: To host and operate our online store.
Payment Providers: To process payments securely.
Shipping and Logistics Partners: To deliver your orders.
Analytics and Marketing Services: To understand store performance and support advertising, subject to applicable consent and privacy requirements.
Service Providers: To provide technical support, customer service, and other essential business services.
Legal Authorities: When disclosure is required by applicable law or necessary to protect our legal rights.

We do not sell your personal information in exchange for money. Information may be shared for advertising or analytics purposes where permitted by law and subject to applicable privacy choices.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Exercise applicable rights relating to targeted advertising or the sharing of personal information.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing a request.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their respective privacy policies.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other authorization is required. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

10. International Data Transfers

Your information may be processed or stored in countries other than your country of residence by Shopify and our service providers. Where required, appropriate safeguards will be applied to such transfers in accordance with applicable data protection laws.