Refund & Return Policy – Home & Hearth

Last Updated: October 18, 2026

At Home & Hearth, we want you to have a satisfying shopping experience. Please read our Refund & Return Policy carefully before placing an order.

1. Returns Eligibility

Customers may request a return within 7 days of receiving their order, provided the product meets the following conditions:

• The product is unused, undamaged, and in its original condition.

• The product is returned with its original packaging, accessories, and tags, where applicable.

• Proof of purchase or the order number is provided.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any such exclusions will be communicated clearly where applicable and subject to consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

3. Refund Eligibility

Refunds may be issued in the following situations:

• An eligible returned product has been received and approved.

• An order is cancelled before dispatch, where cancellation is permitted.

• An order cannot be fulfilled or delivered by us.

• A product is confirmed to be defective, damaged, or incorrect and a refund is the appropriate resolution.

• A refund is otherwise required under applicable law.

4. Refund Process and Timeline

Once your return or refund request is approved, we will initiate the refund to the original payment method wherever possible.

Refund processing times may vary depending on your payment provider, bank, or payment method. After the refund is initiated, it may take approximately 5–10 business days to appear in your account.

If your refund has not arrived after this period, please contact your bank or payment provider first, then reach out to our customer support team if further assistance is needed.

5. Return Shipping Costs

For approved returns due to a damaged, defective, or incorrect product, Home & Hearth will communicate the appropriate return or resolution arrangements.

For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law.

Original shipping charges, if any, may not be refundable for customer-requested returns, except where required by law or where the refund relates to an issue for which we are responsible.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation. In such cases, you may request a return in accordance with this policy and applicable law.

We reserve the right to cancel an order if a product is unavailable, a payment cannot be verified, or a transaction is suspected of being fraudulent. If payment has already been collected, an applicable refund will be initiated.

7. Non-Returnable Products

Where clearly disclosed and permitted by applicable law, certain products may not be eligible for return, including:

• Products specifically marked as non-returnable.

• Personalized or custom-made products.

• Products that cannot be returned for hygiene or safety reasons after opening or use.

• Products damaged through misuse, improper handling, or normal wear and tear.

These exclusions do not limit any mandatory rights customers may have under applicable consumer protection laws.

8. Exchanges and Replacements

Exchanges or replacements are subject to product availability and approval. If the requested replacement is unavailable, we will communicate the available alternatives, which may include a refund where appropriate.

9. Contact Us

For return, replacement, cancellation, or refund requests, please contact our customer support team.

Store Name: Home & Hearth

Website: https://homeandhearth-store.myshopify.com/

Email: Please use the customer support email address listed on our website.

Please include your order number and a description of your concern so that we can assist you efficiently.

10. Policy Updates

Home & Hearth reserves the right to update this policy when necessary. Changes will be published on this page with a revised Last Updated date.

This policy is subject to applicable consumer protection laws. Nothing in this policy is intended to remove any rights that cannot legally be excluded.