Shipping Policy – Home & Hearth

Last Updated: October 18, 2026

At Home & Hearth, we aim to make your shopping experience smooth and convenient, from placing your order to receiving it at your doorstep. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Website: https://homeandhearth-store.myshopify.com/

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders are not typically processed on Sundays or public holidays. During sales, festive seasons, or periods of high demand, processing may take longer.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping and Delivery Time

For eligible domestic orders within India, the estimated delivery time is generally 5–10 business days after dispatch.

Delivery times may vary depending on the delivery location, courier service, product availability, weather conditions, public holidays, and other logistical factors.

These timelines are estimates and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers or promotional shipping rates will be subject to the conditions specified in the relevant offer.

Customers are encouraged to review the final order total before placing an order.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared through your registered email address, phone number, or order status page, depending on the available shipping service.

You can use the tracking details provided to check the latest status of your shipment.

Tracking updates may take some time to appear after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address or contact details, please contact us as soon as possible.

We will try to make corrections before dispatch, but changes cannot be guaranteed once an order has been shipped.

Additional charges or delivery delays may occur if an address is incomplete or incorrect.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Courier or transportation delays.

• Weather conditions or natural events.

• Public holidays or peak shopping periods.

• Incorrect or incomplete delivery details.

• Other logistical or operational disruptions.

If your order is significantly delayed, please contact our customer support team for assistance.

7. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect product, or appears to be lost in transit, please contact us as soon as possible.

Include your order number and any relevant photographs or supporting information so we can investigate the issue with our shipping partner.

Depending on the circumstances, we will communicate the appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

8. Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse location, or fulfilment arrangements.

If your order contains multiple shipments, the packages may arrive at different times and may have separate tracking details.

9. International Shipping

Our available shipping destinations will be displayed on our website or at checkout.

International shipping, where offered, may involve additional delivery time, customs procedures, import duties, or taxes. Any applicable charges and responsibilities will be communicated where required by law.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted after an order has been processed or dispatched. Any eligible cancellation or refund will be handled in accordance with our Return & Refund Policy and applicable laws.

11. Contact Us

If you have any questions about shipping, delivery, or your order status, please contact our customer support team.

Store Name: Home & Hearth

Website: https://homeandhearth-store.myshopify.com/

Email: Please use the customer support email address listed on our website.

When contacting us, please include your order number to help us assist you more efficiently.

12. Policy Updates

Home & Hearth reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with a revised Last Updated date.

We encourage customers to review this policy before placing an order.